At kennve.com, we strive to ensure that you are happy with our products. If you are not completely satisfied with your purchase, we are here to help!

Returns

• You have 30 days from the date of delivery to request a return.

• Items must be unused, in original packaging, and in the same condition that you received them.

• To initiate a return, please contact our support team at kennveshop@hotmail.com with your order number and reason for return.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-10 business days to your original payment method.

• Shipping costs are non-refundable.

Exchanges

• If you received a defective or damaged item, please contact us within 7 days of delivery for a replacement.

Non-Returnable Items

• Customized or personalized products.

• Items that have been used or damaged by the customer.

If you have any questions about our return or refund policy, feel free to reach out:

Email: kennve-shop@hotmail.com

Contact：Qingdao Red Eagle Media Co., Ltd.

Address：Huangdao District, Qingdao City, Shandong Province (No. 101, Building 39-3, No. 396, Emeishan Road, Development Zone)

Website: https://www.kennve.com

Thank you for shopping with kennve!