Payment Policy

At Kennve.com, we strive to provide a seamless and secure shopping experience.Below are the details of our payment methods and policies.

Payment Method

We accept Visa, MasterCard and American Express cards.

You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to complete your purchase before returning to Kennve

If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. If the credit card transaction is not approved, your order will be cancelled. Please contact your bank or card provider if you have any questions about this.

Payment Security

Kennve uses Secure Socket Layer (SSL) technology to encrypt and protect the data you send us over the internet. If SSL is enabled, you will see a padlock at the top of your browser and you can click on this to find out more information about the SSL digital certificate registration.

You will also notice that when you look at the URL at the top of the browser you will see that it begins with ‘https’ instead of ‘http’. This means that you are in secure mode.

Kennve is registered with Cybertrust as an authentic site. This ensures that your information is kept private between your web browser and our web server.

If your card issuer is based in the EU, you may be asked to verify your payment due to a new requirement under the second Payment Services Directive (PSD2). You’ll be directed to a dedicated page to enter further information or asked to authorize the payment using your mobile phone. Once completed, you’ll return to Kennve

If the card transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. If the credit card transaction is not approved, your order will be canceled. Please contact your bank or card provider if you have any questions about this.

Payment Issues & Troubleshooting

If your payment fails, please:

  • Check that your billing information matches your card details.
  • Ensure your card has sufficient funds.
  • Try using a different payment method.
  • Contact your bank for authorization.

Reach out to Kennve-shop@hotmail.com if the issue persists.

Fraud Prevention

To protect our customers, we may request additional verification for certain transactions. Orders flagged as suspicious may be delayed or canceled.

Refunds & Cancellations

  • Refunds will be processed back to the original payment method.
  • If a payment is canceled before shipment, a full refund will be issued.
  • Please review our Return & Refund Policy for details on eligible refunds.